Returns and

 

RETURN AND REFUND POLICY

We hope you will appreciate and love the garments signed GIUMA. If for any reason you are not satisfied with your purchase, you may request the return of the items purchased on our website, in accordance with the terms and conditions set out below.

1. RIGHT OF WITHDRAWAL AND RETURN TERMS

All items available on the website GIUMA, with the exception of products expressly made or altered at the specific request of the customer, may be returned within 14 days from the date of receipt of the order, in accordance with the applicable legislation on the right of withdrawal.

The return request must be submitted exclusively through the dedicated reserved area on the website, by following the indicated procedure.

The 14-day period is deemed to be met if the return request is submitted within that period. The customer must then return the goods in accordance with the methods and time limits indicated in the return procedure.

For returns made after the standard 14-day period, the return will not be accepted.

2. PRODUCT ELIGIBILITY REQUIREMENTS

For the return to be accepted, items must be sent back in the same condition in which they were received.

In particular:

• the items must be never worn, washed, used or altered;
• must be returned in perfect storage conditions and resale condition;
• must not show any stains, marks, odors, damage, signs of use or any other alteration;
• must be returned with all original labels still attached;
• must be returned, where provided, in the original packaging and with all accessories received at the time of purchase.

GIUMA reserves the right to check the condition of the returned goods before accepting the return and issuing any refund.

If the item does not meet the above requirements, the return may be rejected and the goods may be shipped back to the customer, with shipping costs charged to them of €12 within Italy and to be determined based on the country for international shipments.

3. RETURN PROCEDURE

The return request must be submitted through thereserved area of the GIUMA website, by accessing the section dedicated to orders and following the guided procedure.

It will not be necessary to contact customer service in advance to request return authorization, except in the event of issues or requests for assistance within the legal time limits. You will not receive a response to return requests submitted after the legal 14-day period.

The customer must follow the instructions provided during the procedure and ensure that the goods are properly packaged in order to avoid damage during transport.

Inside the package, a document must be included containing at least the customer identification details and the order number, in order to allow proper and timely handling of the return.

The absence of this information may result in a delay in processing the return.

4. ITEMS EXCLUDED FROM THE RIGHT OF WITHDRAWAL

The following cannot be returned:

• items that have been worn, washed, used, stained, damaged or altered;
• items without the original tags or original packaging, where provided;
• gift vouchers and gift cards;
• items purchased as part of sample sales, outlet sales or other sales expressly indicated as non-returnable, where provided for by law;
• products made, altered or customized at the specific request of the customer, as they are made on the basis of the consumer’s individual specifications or requests and, in the cases provided for by law, are excluded from the right of withdrawal.

By way of example, customized items include those for which the customer has requested specific changes compared to the standard configuration of the product, such as variations in style, size, materials, colors or other features not provided for in the normal sale of the product. Once the garment has been received, no changes can be made after purchase and delivery of the goods. We do not alter finished and packaged items.

The mere fact that an item belongs to the category fur coats, gilets, coats or other garments does not, in itself, constitute grounds for exclusion from the right of withdrawal.

Therefore, all items normally available for purchase on the GIUMA website are returnable within the time limits set out in this policy, unless they have been expressly made or altered at the customer’s request.

5. DAMAGED OR DEFECTIVE ITEMS

If the customer receives an item that appears to be damaged or defective, they must contact customer service within 2 days from delivery, using the WhatsApp chat available on the GIUMA website, providing a description of the issue and, where possible, detailed photos of the product and the packaging received.

Shedding from fur garments, especially with furs or fur inserts in white, is not grounds for a complaint or considered a defect.

Prompt notification will allow GIUMA to carry out the necessary checks and provide the customer with the information needed to handle the issue.

In any case, the consumer rights provided for by the applicable regulations on statutory warranty of conformity.

6. RETURN COSTS

The costs related to returning the goods are borne by the customer, except where the item has an issue and needs to be repaired.

The customer is responsible for the correct return of the goods until they are actually received by GIUMA. It is therefore recommended to use a shipping service trackable and to keep the shipping receipt until the return procedure has been completed.

GIUMA cannot be held liable for any loss, theft or damage to the goods during transport arranged by the customer for the return.

7. INTERNATIONAL RETURNS

For orders placed by customers residing outside Italy, the cost of returning the goods is borne by the customer.

The customer must ensure that the return shipment is correctly prepared from a customs standpoint and must clearly indicate on the shipment the wording:

“GIUMA RETURNS”

Failure to indicate, or incorrect indication of, the nature of the shipment may result in the application of duties, taxes, VAT, customs charges or additional import costs.

Any costs incurred by GIUMA for customs clearance or handling of the return shipment, including, by way of example, VAT, customs duties, import charges and shipping costs, may be deducted from the amount to be refunded.

The customer is also responsible for correctly completing all customs documentation required for the return.

8. REFUND

Once the return has been received, GIUMA will check the condition of the returned items.

If the return complies with the requirements set out in this policy, a refund will be issued in accordance with the procedures and timeframes provided for by the applicable regulations.

The refund will be made using, where possible, the same payment method used for the purchase, unless otherwise requested or technically impossible.

Any shipping costs incurred by the customer to return the goods will not be refunded, nor will the shipping costs paid by the customer for delivery of the parcel. 

For international orders, any costs incurred by GIUMA for duties, VAT, customs charges or other expenses related to the return may be deducted from the refundable amount, within the limits permitted by the applicable regulations.

For payments made using Klarna, these cannot be refunded; instead, only a voucher to be used on our website will be issued.

 

9. CUSTOMER RESPONSIBILITY

The customer is responsible for the safekeeping and integrity of the items from the time of delivery until their return to GIUMA.

The customer is also required to handle and try on the products with the utmost care, limiting themselves to the operations necessary to establish their nature, characteristics and proper functioning.

If the handling of the product goes beyond what is necessary to establish its nature, characteristics and functioning and results in a decrease in the value of the item, GIUMA reserves the right to apply the provisions of the applicable law regarding consumer liability for the decrease in value of the product.

GIUMA

This Return Policy applies to purchases made on the GIUMA VENEZIA website and is subject to the applicable Italian and European legislation on consumer protection and the right of withdrawal.