Returns
We hope you will love GIUMA-branded garments too. If for any reason you are not satisfied with your purchase (except for tailored items), you can return items that meet our eligibility requirements below:
* Items must be returned in their original packaging with all tags attached.
* Returns must be made within 14 days of receiving your order. If your return exceeds 14 days but is within 17 days of receipt, a gift card valid for 1 year will be issued. We do not accept returns after 17 days, and the customer is responsible for return shipping costs.
* Items must not have been worn, washed, or altered in any way and must be in sellable condition, free of marks and stains.
Unfortunately, returns will not be accepted if the above requirements are not met.
Please include a sheet with your identifying information and order number in the return package. Otherwise, this may cause a delay in the return process.
Non-returnable items:
*Items that have been worn, washed, stained, or damaged.
*Items without original tags and packaging.
* Gift cards
* Sample sale/outlet items
* Tailored garments (all furs and vests)
If you receive your items damaged/defective, please contact us within 2 days of delivery via our WhatsApp chat.
INTERNATIONAL RETURNS
Please note that returns are not free, so you will be responsible for the shipping costs. We are not responsible for the loss of any returned items during transit to us, so we recommend returning your items via a trackable service and keeping proof of postage until you receive your refund notification.
You will be refunded the full amount minus the shipping costs incurred (which include any VAT, customs duties, and shipping fees).
You should clearly address the package to “GIUMA RETURNS.” Otherwise, excess duties/taxes will occur and will be deducted from your refund.
We hope you will love GIUMA’s designer pieces as much as we do. If for any reason you are not satisfied with your purchase, you may return items that meet our eligibility requirements below:
* Items must be returned in their original packaging with all tags attached.
* Returns must be made within 14 days of receiving your order. If your return exceeds 14 days but is within 17 days of receipt, a gift card valid for 1 year will be issued. We do not accept returns after 17 days, and the customer is responsible for return shipping costs.
* Items must not have been worn, washed, or altered in any way and must be in sellable condition, free of marks and stains.
Unfortunately, returns will not be accepted if the above requirements are not met.
Please include a sheet with your identifying information and order number in the return package. Otherwise, this may cause a delay in the return process.
Non-returnable items:
*Items that have been worn, washed, stained, or damaged.
*Items without original tags and packaging.
* Gift cards
* Sample sale/outlet items
* Tailored garments (all furs and vests)
If you receive your items damaged/defective, please contact us within 2 days of delivery via our WhatsApp chat.
INTERNATIONAL RETURNS
Please note that returns are not free, so you will be responsible for the shipping costs. We are not responsible for the loss of any returned items during transit to us, so we recommend returning your items via a trackable service and keeping proof of postage until you receive your refund notification.
You should clearly address the package to “GIUMA RETURNS.” Otherwise, excess duties/taxes will occur and will be deducted from your refund.