TERMS AND CONDITIONS
GENERAL TERMS AND CONDITIONS OF SALE AND RETURNS
These General Terms and Conditions of Sale govern the sale of products marketed by GIUMA VENEZIA through the website and govern the relationship between GIUMA VENEZIA and the customer with regard to the purchase, delivery, payment, right of withdrawal and return of products.
Placing an order through the website implies that you have read and accepted these General Terms and Conditions of Sale.
1. ORDERS AND PRODUCT AVAILABILITY
Orders are processed once payment and the related order confirmation have been received.
Unless otherwise specified on the individual product page, some items may be made or prepared specifically following the customer’s order.
The features, materials, measurements, colors and any specifications of the product are those indicated on the relevant product page on the website at the time of purchase.
If the product is unavailable or if it is not possible to meet the indicated time frames, GIUMA VENEZIA will promptly inform the customer, providing appropriate information regarding the order.
2. PRODUCTION AND DELIVERY TIMES
Production and/or preparation and delivery times are approximately estimated at 12–15 working days during peak season, unless otherwise specified on the individual product page.
“Working days” means Monday to Friday, excluding public holidays.
The indicated time frames are to be understood as estimates and may vary, especially during peak periods, bearing in mind that some products may require artisanal processing and manual quality checks.
Any delays not attributable to GIUMA VENEZIA, including, by way of example, courier delays, force majeure events, strikes, adverse weather conditions, customs issues or other unforeseeable events, shall not constitute a breach attributable to GIUMA VENEZIA.
3. SHIPPING
For orders over €150, shipping is free of charge in the European countries where this service is available.
Unless otherwise specified, any applicable shipping costs will be indicated to the customer during the purchase process, before the order is finalized.
For international shipments, any taxes, duties, customs charges or other costs related to import will be handled as indicated in the specific purchase phase and according to the selected destination.
If GIUMA VENEZIA incurs additional costs in order to allow delivery without further charges to the customer at the time of delivery, such costs may, in the cases provided for in this policy, be deducted from any refundable amount in the event of a subsequent return of the product.
4. ORDER CANCELLATION
The customer may request cancellation of the order within 24 hours of delivery, by promptly contacting GIUMA VENEZIA at the email address indicated in the “Contacts” section.
Once this period has elapsed, the order may already have entered the preparation or production phase and, therefore, cancellation can no longer be guaranteed. We do not respond to order cancellation requests submitted after the indicated period.
In any case, this is without prejudice to the right of withdrawal, where applicable, in accordance with the provisions of the applicable law and these General Terms and Conditions of Sale.
5. RIGHT OF WITHDRAWAL
The customer who qualifies as a consumer has the right to withdraw from the contract, without having to provide any reason, within 14 days from the date of receipt of the product, subject to the exceptions provided for by applicable law. The 14 days are calendar days; public holidays are still counted as part of the 14 days as required by law.
The return request must be submitted through thethe dedicated reserved area on the GIUMA VENEZIA website, by following the guided procedure.
The 14-day period is deemed to be met if the request to exercise the right of withdrawal is submitted within that period.
Following the request, the customer must return the product in accordance with the instructions provided in the return procedure.
6. CONDITIONS FOR ACCEPTANCE OF RETURNS
The returned product must be intact and in a condition that allows it to be resold.
In particular, the product must:
- must not have been worn, used, washed or altered;
- must not show any stains, marks, odors, damage or signs of use;
- be returned with all original tags still attached;
- be returned in its original packaging, where provided;
- include any accessories and items supplied with the product.
The customer is responsible for the proper storage of the product from the time of delivery until its return.
If the product is found to be damaged or shows a decrease in value resulting from handling beyond what is necessary to establish its nature, characteristics and functioning, GIUMA VENEZIA reserves the right to apply the provisions of the applicable law.
For more information on returns, please read the returns and refunds section.
7. RETURN SHIPPING COSTS
The shipping costs for returning the product are borne by the customer.
The customer must use an appropriate shipping service and, preferably, a trackable one.
GIUMA VENEZIA will not be liable for any loss, theft or damage to the product during return shipping arranged by the customer.
We therefore recommend that you keep the shipping receipt and the related tracking number until the return procedure has been completed.
For more information on returns and refunds, please read the dedicated page.
8. REFUNDS – ORDERS IN ITALY
Once the returned product has been received, GIUMA VENEZIA will check that it complies with the conditions required for returns.
If the verification is successful, the refund of the amount due will be made in accordance with the methods and time limits set out in the applicable regulations.
For orders placed in Italy, the initial shipping cost incurred by GIUMA VENEZIA may be deducted from the refunded amount within the limits allowed by the applicable legislation and as indicated at the time of purchase.
The costs incurred by the customer for return shipping will not be refunded.
9. REFUNDS – EUROPEAN AND INTERNATIONAL ORDERS
For orders placed outside Italy, the customer is responsible for the costs related to returning the product, unless otherwise provided for by the applicable law.
Any refund will be made net of the costs that, in relation to the original shipment or the return, were actually incurred by GIUMA VENEZIA and can legitimately be charged to the customer.
By way of example, such costs may include any customs duties, taxes, VAT, import charges, clearance costs or any additional expenses incurred by GIUMA VENEZIA in connection with the shipment.
Such amounts will be deducted from the refund only in the cases and within the limits allowed by the applicable law.
10. RETURNS AFTER THE STANDARD PERIOD
Once the period for exercising the right of withdrawal has expired, GIUMA VENEZIA will not accept any further return requests, in accordance with Italian law.
11. CUSTOMIZED AND MADE-TO-ORDER PRODUCTS
The right of withdrawal does not apply to products made to measure or customised on the basis of the customer’s specific requests, in the cases provided for by current legislation.
Therefore, by way of example, products that have been expressly modified, made or configured on the basis of the customer’s individual requests and that do not correspond to the standard configuration of the product offered on the website are excluded from the right of withdrawal.
The mere fact that the product belongs to the category of furs, gilets, coats or other garments does not exclude the right of withdrawal.
Therefore, products normally available and purchasable on the site without specific customer customizations may be returned according to the procedures and terms set out in these General Terms and Conditions of Sale.
12. EXCLUDED ITEMS
Without prejudice to the mandatory rights provided by law, the following cannot be returned:
- products made or customised to the customer’s specific request, in the cases provided for by law;
- products purchased as part of items purchased in outlet sales, sample sales or promotions expressly indicated as non-returnable, where legally permitted;
- gift cards and vouchers;
- products that have been worn, used, washed, altered, stained or damaged;
- products without the original tags or original packaging, where provided.
13. DAMAGED OR NON-CONFORMING PRODUCTS
If the customer receives a damaged, defective or non-compliant product, they must promptly report it to GIUMA VENEZIA, preferably within 24 hours from delivery, by writing to giumavenezia@gmail.com and by indicating the order number.
Where possible, the notification should be accompanied by detailed photographs of the product, any defect or damage, and the packaging received.
shedding from the fur or from fur details, especially in white, is not a product defect but a characteristic of the material.
Notification within 24 hours is requested so that GIUMA VENEZIA can promptly carry out the necessary checks, but does not limit or exclude the consumer’s rights arising from the legal guarantee of conformity, within the time limits set out by the applicable legislation.
14. INTERNATIONAL RETURNS
For returns from foreign countries, the customer must use a trackable shipping service and will be responsible for correctly arranging the shipment and the related customs documentation.
The package must be clearly marked with the wording:
GIUMA RETURNS
Correctly indicating the nature of the shipment is necessary in order to reduce the risk that duties, taxes or other customs charges will be applied to the returned goods.
Any customs or tax charges incurred by GIUMA VENEZIA as a result of incorrect completion of the documentation or failure to indicate the nature of the shipment may be deducted from any refund, within the limits allowed by applicable law.
15. REFUND METHODS
Unless otherwise provided by law, the refund will be made using the same payment method used by the customer for the original transaction.
GIUMA VENEZIA may withhold the refund until it has received the returned product or until the customer has provided proof of having shipped it back, whichever occurs first.
For more information, please read the returns and refunds page on the Website.
16. STATUTORY WARRANTY OF CONFORMITY
All products sold to consumers are covered by the statutory legal warranty of conformity provided for by applicable law.
The legal guarantee applies independently of the conditions relating to the right of withdrawal and cannot be excluded or limited by these General Terms and Conditions of Sale.
For any report relating to a non-compliant product, the customer may contact GIUMA VENEZIA at the email address indicated in the “Contacts” section.
17. PRIVACY
The processing of personal data provided by the customer in connection with the purchase, order management, delivery and any return procedure is carried out in compliance with the applicable data protection regulations.
For more information on the processing of personal data, the customer is invited to consult the Privacy Policy available in the dedicated section of the GIUMA VENEZIA website.
18. CONTACTS
For information regarding orders, shipments, returns or these General Terms and Conditions of Sale, you can contact GIUMA VENEZIA at the following address:
giumavenezia@gmail.com
These General Terms and Conditions of Sale are governed by the applicable Italian and European regulations, without prejudice to any mandatory rights granted to the consumer by the applicable law.
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Our promise
We believe it is important to state this clearly: GIUMA VENEZIA is always on the customer’s side.
Our goal is not simply to sell a garment, but to ensure that every purchase is a positive experience, built on trust, care and satisfaction. Each of our products is born from the desire to offer something that can make the wearer feel truly special.
Our customers’ happiness and satisfaction are the reason we do what we do. For this reason, when a problem arises, our first thought is to look for a solution and carefully listen to the needs of those who have chosen to rely on us.
We will always be ready to listen, help and support our customers, in compliance with the rules, our work and the commitment we put in every day to offer you the very best.
Because for us a purchase does not end when you receive your garment: from there begins a relationship of trust that we hope will last over time.
Thank you for choosing GIUMA VENEZIA.
Your trust is our most precious asset.