FAQ
HOW CAN I CHECK THE STATUS OF MY ORDER?
Your 5-digit order number is listed in the order confirmation email; write to us at giumavenezia@gmail.com within 48 business hours and we’ll update you on your order status.
CAN I MODIFY MY ORDER BEFORE IT IS SHIPPED?
Changes are possible before the warehouse has processed the order. If you have changed your mind, we recommend contacting Customer Service immediately so they can check the status of your request.
We can only modify the order if it has not yet been processed by our seamstresses.
In any case, (except for bespoke products such as furs or vests) you may return items within 10 business days from the delivery date. Find more information in "Returns and Refunds" and in "Terms and Conditions."
WHERE CAN I FIND A SIZE GUIDE?
For more information, please contact Customer Service.
Email us (giumavenezia@gmail.com) or on Instagram, and we'll immediately give you the perfect advice to make our garment fit your needs.
HOW CAN I CONTACT YOUR CUSTOMER SERVICE?
email us at giumavenezia@gmail.com or on Instagram (ONLY PROFILE giumacollection_official)
CAN I PAY FOR MY ORDER IN CASH?
Yes, you can conveniently pay for your order in cash directly to the courier. Please note that the order amount must not exceed €4,999.99.
To use cash on delivery, we require a small deposit of 20% of the order value via bank transfer to start the order. The balance can be paid in cash to the courier.
Email us and we'll tell you how to proceed.