SHIPPING

***SHIPPING ITALY

WHAT ARE THE SHIPPING TIMES AND COSTS?

Shipping is always free within Italy for purchases over €100; for orders below that amount, the cost is €10.

In the case of a return, shipping fees paid will not be refunded, and if the customer received free shipping, a €10 fee will be deducted.

For purchases made with the 'cash on delivery' payment method, shipping is free for orders over €100, and €10 for orders under €100. However, the customer must always pay an €8 courier service fee (and a flat €30 deposit to start the order, via bank transfer).

Delivery usually takes 12-15 business days within Italy and 15 business days in Europe. Once your package ships, you’ll receive a shipping confirmation email with tracking details.

Products are delivered via GLS, SDA, TNT, or UPS couriers from Monday to Friday during business hours. Shipments and deliveries are not made on Saturdays, Sundays, or national holidays.

Always choose an address where someone can receive the package. If you prefer to have your order delivered to an office or concierge, please also provide the name of the contact person.

IF I PLACE AN ORDER ONLINE, CAN I PICK IT UP IN STORE?

Yes, only in Italy, you can place your order online and pick it up for free at one of the Mbe pickup centers.

It’s simple: add items to your cart and during checkout, along with your first and last name, enter (punto Mbe)

When entering your shipping address, include the details of the pickup point closest to your home.

you can check it here https://www.mbe.it/it/store-locator

At pickup, you’ll just need your order number and a valid ID.

HOW LONG DO I HAVE TO PICK UP MY ORDER IN STORE?

You have 14 days from when your order arrives in store.

If the package is not collected, we will process the refund minus shipping and storage fees (round trip totaling €30).

HOW CAN I CHECK THE STATUS OF MY SHIPMENT?

Your shipping confirmation email will include a Tracking Number, a code that allows you to follow your shipment in real time on the courier's website.

WHAT HAPPENS IF I’M NOT HOME WHEN THE COURIER ARRIVES?

The courier will make another delivery attempt; if the second attempt is unsuccessful, please contact us by email at giumavenezia@gmail.com.

IF I PAY CASH ON DELIVERY, CAN I PICK UP MY ORDER IN STORE?

No, if you choose cash on delivery, in-store pickup at MBE is not available.

DOES THE ORDER INCLUDE GIFT WRAPPING?

You will receive each of your orders inside an elegant, personalized box with the GIUMA logo.

Additionally, every GIUMA coat will be wrapped in a pleasantly scented tissue, carefully packaged with an external ribbon and a thank you card for choosing us.

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***INTERNATIONAL SHIPPING

We use UPS for international deliveries.

The delivery time is 2-5 days from the shipping date.

All orders are shipped within 12-15 business days depending on the item ordered. We do not keep stock; each coat and fur is made to order.

All deliveries require a signature and are sent with tracked shipping to ensure you receive your package.

Europe Zone 1: Ireland, Spain, Austria, France, Germany, Belgium, Luxembourg, Netherlands
€25 (Delivery 2-5 business days once the item is ready)

Taxes and Duties

All items are shipped from Italy. International shipping outside the EU does not include customs taxes or duties; the customer is responsible for paying any fees upon delivery, while for all European countries there will be no additional costs. These fees may vary by country, so we recommend contacting your local customs office before ordering to get estimated costs or if you have any questions.

If you refuse the package by declining to pay customs taxes and duties, the return shipping cost and storage fees will be deducted from your refund.

RETURN TERMS:

If for any reason you are not satisfied with your order, you may request a return within 10 business days from the delivery date, and must ship the purchased product within 14 (fourteen) days from the delivery date, in accordance with Article 64 of the Consumer Code.

We do not accept returns after the deadline because the product is considered used and therefore not resellable.

The product must be returned within 14 days of delivery.

Items must never be worn or washed.

Items must be returned at the customer’s expense.

You must obtain proof of postage in case your order is lost on its way back to Giuma Venezia.

Otherwise, we may not be able to process your return.

- We will issue a store credit to use on the website or refund the amount spent on the product, subtracting the €15 shipping fee we incurred for ship the package to the customer.

The right of withdrawal can only be exercised by the Customer and never by the recipient of a possible gift.

If the product arrives damaged/defective, the customer must detail all detected damages in writing to giumavenezia@gmail.com within 24 hours (the product must not be used in the meantime).

Any damage to the packaging and/or product, or discrepancies in the number of packages or details caused during transport by shipping companies, must be immediately reported by noting a written reservation on the Courier's delivery receipt. Once the Courier's document is signed, the Customer can no longer contest the external characteristics of the delivered goods.

RETURNS NOT ACCEPTED:
– discounted items
– customized items or items made to order (referred to as bespoke items on the website), e.g.: all vests and furs fall under this category

REAL FUR PRODUCTS (referred to as bespoke items) are not returnable as they are made to measure for each customer.

We process your order super fast; once the order is placed, we cannot cancel it before delivery.

All real fur products are custom-made "to order" as these items are tailored to your measurements.

Since these are customized goods made to the customer’s specifications, Giuma Venezia does not recognize the right of withdrawal pursuant to Article 5, paragraph 3 of Legislative Decree 186/99, as these are tailor-made or personalized items.

For returns, the customer is responsible for shipping costs if incurred.

COATS:

All garments undergo two quality checks by two different staff members before being shipped to ensure the best quality, which reflects our brand. All orders reported as defective will be carefully reviewed.

Please report any defects within 24 hours of receipt, and only within this period.

Any signs of damage must be sent by email along with the order and the corresponding item type.

If the product is returned to us and has been tampered with, pulled, or shows any signs of damage other than reported defects, we reserve the right to refuse the exchange.

For more information about our privacy policies, if you have questions or wish to file a complaint, please contact us by email at giumavenezia@gmail.com